Policies
Cancellation policy
Cancelling an order or a subscription, and what happens at each stage.
Last updated 2026-10-22.
Before dispatch
Email info@superhumansupps.store as soon as you can with your order reference. If the parcel has not left us, we cancel it and refund you in full. No charge, no questions.
We dispatch quickly, so the window is often only a few hours. Speed helps.
After dispatch
Once a parcel is with the courier we cannot pull it back. Refuse the delivery or return the unopened tub under the refund policy, and we will refund you once it reaches us.
Subscriptions
Subscriptions can be paused, rescheduled or cancelled at any time, with no cancellation fee and no minimum number of deliveries.
Changes need to reach us at least 48 hours before the next billing date. After that the order is already in the queue and will ship — you can cancel the one after it.
To change or stop a subscription, email info@superhumansupps.store from the address on the subscription.
Cancellations by us
Occasionally we have to cancel an order — stock that turns out not to be there, a pricing error, or a delivery address we cannot ship to. If that happens we tell you why and refund you in full, straight away.