Refund policy

Last updated 2026-10-22.

The return window

You can return an unopened, unused tub in its original packaging within 7 days of delivery for a refund.

Tell us before you send anything back — email info@superhumansupps.store with your order reference and we will give you the return address and a reference number. Returns sent without one are very hard for us to match to an order.

Opened tubs

Once a seal is broken we cannot resell a tub, so opened tubs cannot be returned simply because you did not get on with the flavour.

That does not apply if something is wrong with the product itself. If a tub is contaminated, clumped solid, past its date on arrival, or does not match what is on the label, contact us with photographs and we will replace it or refund it in full — opened or not.

Damaged or wrong items

If your order arrives damaged, or we sent the wrong flavour, email info@superhumansupps.store within 48 hours of delivery with your order reference and a photograph. We will send a replacement or refund you in full, and we cover the return postage. You will not be out of pocket for our mistake.

How to start a return

1. Email info@superhumansupps.store with your order reference and what you want to return.
2. We reply with a return reference and the address.
3. Pack the tub as it arrived, write the reference on the outside, and send it.
4. Keep your postage receipt until the refund lands.

Who pays return postage

If you are returning something because you changed your mind, you pay the return postage. If the return is because of a mistake or a fault on our side, we pay it.

Refunds

We inspect the return when it reaches us and process the refund within 3 working days. It goes back to the original payment method. Depending on your bank it can take a further 5–10 working days to show on your statement.

Any shipping you paid on the original order is refunded too when the return is because of a fault or our error.

What we cannot refund

• Opened tubs returned for taste or preference reasons.
• Tubs returned after the 7-day window.
• Items damaged after delivery through storage or handling.
• Anything returned without contacting us first, where we cannot identify the order.

Your statutory rights

Nothing in this policy takes away the rights you have under Indian consumer law, including the Consumer Protection Act, 2019. If a product is defective or not as described, those rights stand whatever this page says.